Shipping policy
Pelago Tackle – Shipping Policy
Overview
At Pelago Tackle, we’re committed to getting your gear to you fast and reliably, whether you're in the heart of the city or off the beaten track. This Shipping Policy outlines how we process, ship, and deliver orders across Australia and internationally.
Domestic Shipping (Australia)
Processing Time
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Orders are processed within 1–2 business days (excluding weekends and public holidays).
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Orders placed after 2 PM AEST will be processed the next business day.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Delivery Time | Flat Rate (AUD) |
|---|---|---|
| Standard (Australia Post) | 3–7 business days | $11 |
| Express (Australia Post) | 1–3 business days | $15 |
Note: Delivery to remote or regional areas may take longer.
Tracking Your Order
Once your order is shipped, you’ll receive an email with your tracking number. You can track your parcel via Australia Post Tracking.
Shipping Delays
While we aim to deliver within the estimated timeframes, external factors such as weather, postal service disruptions, or customs delays (for international orders) may affect delivery.
Order Issues & Support
If your order hasn’t arrived within the expected time or your tracking info seems incorrect, please contact us at:
📧 orders@pelagotackle.com.au
We’re here to help Monday to Friday, 9 AM – 5 PM AEST.
Incorrect Address or Missed Deliveries
Please double-check your address before completing checkout. Pelago Tackle is not responsible for delays or losses due to incorrect address details. In the case of a returned parcel, reshipping costs may apply.
Lost or Damaged Items
If your parcel arrives damaged or is lost in transit, let us know immediately. We’ll work with the courier to resolve the issue as quickly as possible.
